Privacy Policy
Last updated: August 14, 2026
This Privacy Policy explains how Lumena ("we", "us") collects, uses and shares information when you visit or make a purchase from this site. This is a template — have it reviewed by a lawyer before relying on it, especially if you sell into the EU/UK (GDPR), California (CCPA/CPRA) or other jurisdictions with specific requirements.
Information we collect
- Account information: name, email address, and password (stored as a salted hash, never in plain text).
- Order information: shipping address, billing address, order contents, and a payment reference token from our payment processor. We never see or store your full card number.
- Usage data: pages visited, device/browser information, and approximate location, collected via cookies and analytics tools (Google Analytics, Meta Pixel) if enabled.
How we use your information
- To process and fulfil orders, including sharing your shipping address with our fulfilment supplier(s).
- To send transactional emails (order confirmations, shipping updates, password resets).
- To send marketing emails, only if you opt in via our newsletter signup — you can unsubscribe at any time.
- To improve the site through aggregated, anonymized analytics.
Who we share information with
We share the minimum information necessary with: our payment processors (Stripe, PayPal) to process payment; our shipping/dropshipping suppliers, to fulfil your order; and our email and analytics providers, to operate the store. We do not sell your personal information.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information. Contact us at the address on our Contact page to exercise these rights.
Cookies
We use essential cookies to operate the cart and checkout, and optional analytics cookies to understand site usage. You can control cookies through your browser settings.
Data retention
We retain order records as required for accounting and legal purposes, and account information for as long as your account remains active.
Contact
Questions about this policy? Reach us via our contact page.