Refund Policy

30-day returns

We accept returns within 30 days of delivery for unused items in their original packaging. Contact us via our contact page with your order number to start a return.

Your 14-day right of withdrawal (EU)

If you are a consumer in the European Union, you may withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day return window above is offered in addition to this statutory right, and nothing in this policy limits it.

How refunds work

Because payments are settled on a public blockchain, they cannot be reversed. Refunds are therefore sent manually — not returned automatically to your original payment method. The process is:

• Contact us with your order number to start a return.
• Once your return is received and inspected, we'll email you to confirm.
• You provide a wallet address that can receive USDC on the Solana network.
• We send the refund to that address within 5–10 business days and email you the transaction reference.

Please check the wallet address carefully before sending it to us. Blockchain transfers are irreversible, and a refund sent to an address you gave us incorrectly cannot be recovered.

Refund amount

Your order price is set in euro. Refunds are calculated on that euro amount and converted to USDC at the exchange rate on the day the refund is issued. Because exchange rates move, the amount of USDC you receive may differ from the amount you originally sent — the euro value is what we refund. Blockchain network fees for sending the refund are paid by us.

Original shipping costs are non-refundable unless the return is due to our error or a defective item.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and packaging — we'll arrange a replacement or full refund at no cost to you.

Payments sent incorrectly

If you send funds in a different token, or on a different network from the one shown at checkout, those funds may be permanently lost and we may be unable to recover or refund them. Always confirm the currency and network shown on the payment screen before sending.

Non-returnable items

Personalized/custom items and final-sale items (marked as such on the product page) are not eligible for return.

Exchanges

We don't currently process direct exchanges — please return the original item for a refund and place a new order for the item you'd like instead.